Music on Hold is the music that is played to a caller when the call is put on hold, and the caller is waiting for a response, or the call is in queue. The Music on Hold feature plays custom music from its Private Branch Exchange (PBX). On-Hold Music and On-Hold Messages are other names for this Music On Hold (MOH) feature. Background music can be used for Promotional messages, details about new items, and responses to frequently asked questions can all be included. This feature is available as part of a phone system with cloud-based VoIP technologies. A playlist of brief audio clips that are posted to the VoIP phone service can be managed by staff members.
Both small businesses and big industries also use Music On Hold to keep callers engaged and keep their hold background pleasant. Companies apply hold music for many different reasons
